Shipping & Returns

FedEx Service Map

Most orders (excluding special order items and orders with large cut jobs) ship within 1-2 business days of receipt. Our customer service team will notify you if we anticipate any delays in shipping your order. Delivery times are based on the distance from our facility and the delivery window determined by the carrier.

Damaged Material: must be reported within 30 days. The consignee must note any damage from transit on the carrier’s bill of lading upon delivery. If damage is noted on a prepaid and added shipment, Unistrut Service Company will file a freight claim with the carrier, and credit will be issued. If damage is not noted, the customer will be liable for all original and replacement charges. If the shipment is collect or third party, the customer will be responsible for filing a claim, and no credit will be given.

Shorted Material: must be reported within 3 business days from delivery to be considered the fault of Unistrut Service Company or the delivering carrier and be eligible for re-shipment at no charge. Shortage reported after those 3 days can be shipped, but will include a charge for material and freight.

Conforming Material: must be returned in unused, resalable condition to receive credit. A 25% restocking fee will be applied. Unistrut Service Company can certainly assist with arranging the return shipment, however the customer will be responsible for shipping charges.

Nonconforming Material: must be reported within 30 days. Nonconforming is defined as a defect or problem that has a significant adverse impact on the appearance, safety, usability, or value of a product or system. Credit will be issued pending arrival and inspection of the return.

All returns require an RMA number. No Returns after 90 days from delivery. Please contact us with questions.

Guardrail Shipping

All orders for baseplates and yellow guardrail totaling $5,000 or less typically ship from stock within two business days after receipt of order.  The daily cut off time for this program is 12:00 pm Eastern Standard time.