Shipping & Returns

Damaged Material
Must be reported within 30 days. The consignee must note any damage from transit on the carrier’s bill of lading upon delivery & provide us with pictures of the damage. If damage is noted on a prepaid and added shipment, Unistrut Service Company will file a freight claim with the carrier, and credit will be issued. If damage is not noted, the customer will be liable for all original and replacement charges. If the shipment was routed against a collect or third-party account, the customer will be responsible for filing a freight claim with the carrier, and no credit will be issued.  

Shorted Material
Must be reported within 3 business days from delivery with pictures of the original packaging to be considered the fault of Unistrut Service Company or the delivering carrier and to be eligible for re-shipment at no charge. Shortage reported after those 3 days can be shipped but will include an additional charge for material and freight. It is the responsibility of the consignee to confirm if handling units on the carrier’s delivery receipt match handling units received.  If shorted a pallet, crate, box or bundle, recipient must note the shortage on the delivery receipt signed and returned to the carrier.   

Nonconforming Material
Must be reported within 30 days. Nonconforming is defined as a defect or problem that has a significant adverse impact on the appearance, safety, usability, or value of a product or system. Credit will be issued pending arrival and inspection of the return.  

Conforming Material
Must be returned in unused, resalable condition to receive credit. A 25% restocking fee will be applied. Unistrut Service Company can certainly assist with arranging the return shipment; however, the customer will be responsible for shipping charges.