Terms & Conditions

General Terms and Conditions 

Quotation
Prices quoted are firm for 14 days unless otherwise noted above and are based on quantities and products described.  All items are subject to prior sales; availability and lead times are subject to change. 

Sales Tax
Unless otherwise noted, prices do not include applicable sales tax.  

Freight
Unless otherwise noted, quoted freight prices do not include accessorial charges.  The customer is responsible for providing Unistrut Service Company with any accessorial charges or other shipping instructions required for delivery.  If accessorial needs are not provided or a redelivery is required, and the carrier imposes additional charges to deliver, Unistrut Service Company reserves the right to issue an additional invoice to the customer for these charges. Please contact your salesperson should there be uncertainty regarding accessorial charges.  Shipments are sent using LTL carriers or by dedicated truck.  The customer has the choice of which method to ship.  LTL carriers are generally less expensive, but have unpredictable pickup and delivery times, and can run a higher risk of damage and/or loss in transit.  Dedicated trucks are more expensive, but shipment schedules are more predictable and material loss or damage is rare.  In either case, freight claims can be made as outlined in the return for credit policy below, but the customer schedule may be affected.  

Credit terms
Subject to review of credit, standard payment terms are NET 30 days.  New customers may be asked to deposit partial or full prepayment.  Please be advised that accounts will be placed on credit hold when account balance reaches 45 days past due and may be escalated to an external collections agency when account balance reaches 90 days past due. Payment instruction is available on every invoice.  

Please contact receivables@unistrutohio.com with questions. 

Return for Credit Policy: All returns require an RMA number. No Returns accepted if requested after 30 days from delivery.  

Please contact customercare@unistrutohio.com with questions. 

Damaged Material
Must be reported within 30 days. The consignee must note any damage from transit on the carrier’s bill of lading upon delivery & provide us with pictures of the damage. If damage is noted on a prepaid and added shipment, Unistrut Service Company will file a freight claim with the carrier, and credit will be issued. If damage is not noted, the customer will be liable for all original and replacement charges. If the shipment was routed against a collect or third-party account, the customer will be responsible for filing a freight claim with the carrier, and no credit will be issued.  

Shorted Material
Must be reported within 3 business days from delivery with pictures of the original packaging to be considered the fault of Unistrut Service Company or the delivering carrier and to be eligible for re-shipment at no charge. Shortage reported after those 3 days can be shipped but will include an additional charge for material and freight. It is the responsibility of the consignee to confirm if handling units on the carrier’s delivery receipt match handling units received.  If shorted a pallet, crate, box or bundle, recipient must note the shortage on the delivery receipt signed and returned to the carrier.   

Nonconforming Material
Must be reported within 30 days. Nonconforming is defined as a defect or problem that has a significant adverse impact on the appearance, safety, usability, or value of a product or system. Credit will be issued pending arrival and inspection of the return.  

Conforming Material
Must be returned in unused, resalable condition to receive credit. A 25% restocking fee will be applied. Unistrut Service Company can certainly assist with arranging the return shipment; however, the customer will be responsible for shipping charges.